{"id":1790,"date":"2024-12-10T23:11:46","date_gmt":"2024-12-10T23:11:46","guid":{"rendered":"https:\/\/www.cityhotelsportugal.com\/alternative-conflict-resolution\/"},"modified":"2024-12-10T23:33:52","modified_gmt":"2024-12-10T23:33:52","slug":"alternative-conflict-resolution","status":"publish","type":"page","link":"https:\/\/www.cityhotelsportugal.com\/en\/alternative-conflict-resolution\/","title":{"rendered":"Alternative conflict resolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1790\" class=\"elementor elementor-1790 elementor-1774\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8857b98 e-flex e-con-boxed e-con e-parent\" data-id=\"8857b98\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;,&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1aa83a elementor-widget elementor-widget-heading\" data-id=\"e1aa83a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Alternative conflict resolution<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ef23a0 e-flex e-con-boxed e-con e-parent\" data-id=\"1ef23a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;,&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06587b3 elementor-widget elementor-widget-text-editor\" data-id=\"06587b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conflict resolution<\/p>\n<p>Law No. 144\/2015, of September 8, in force since the 23rd of the same month, provides for alternative resolution of consumer disputes<\/p>\n<p>Alternative dispute resolution is a right and constitutes the possibility that all consumers have at their disposal, of turning to official entities so that they can help them in resolving conflicts.<\/p>\n<p>There is a website (https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.chooseLanguage), Online Dispute Resolution, administered by the European Commission, where consumers and traders can obtain information on how they can resolve their disputes or conflicts outside of court<\/p>\n<p>In accordance with Law 144\/2015, all customers\/consumers who have entered into purchase and sale and\/or service provision contracts have the right to resort to official entities that help them in resolving conflicts that have as their object such contracts concluded.<\/p>\n<p>Through the Consumer Portal, www.consumidor.pt, you will be able to consult the updated list of Alternative Dispute Resolution entities available under the terms of article 17 of Law n\u00ba 144\/2015, of September 8. If you want more information, you can also consult Law 144\/2015. Please note that, to resolve disputes arising from online purchases, you can use a resolution system, called \u201cODR Platform \u2013 Online Dispute Resolution\/ RLL\u201d, created by the EU.<\/p>\n<p><strong>Entities for Alternative Dispute Resolution<\/strong><\/p>\n<p>CNIACC \u2013 National Center for Information and Arbitration of Consumer Conflicts<br \/>CIMAAL \u2013 Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve<br \/>Consumer Dispute Arbitration Center of the District of Coimbra<br \/>Lisbon Consumer Dispute Arbitration Center<br \/>Porto Consumer Information and Arbitration Center<br \/>Vale do Ave Consumer Dispute Arbitration Center \/ Arbitration Court<br \/>European Online Dispute Resolution Platform<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb39f17 e-flex e-con-boxed e-con e-parent\" data-id=\"eb39f17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ff8b18 e-con-full e-flex e-con e-child\" data-id=\"5ff8b18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;,&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a29e9d elementor-widget elementor-widget-heading\" data-id=\"5a29e9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">City Hotels<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed6747d elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"ed6747d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Follow us on social media<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-024ad76 e-con-full e-flex e-con e-child\" data-id=\"024ad76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;,&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b74c90 elementor-widget elementor-widget-heading\" data-id=\"6b74c90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">@GrupoCityHotels<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bd7c6c elementor-widget__width-inherit e-grid-align-right e-grid-align-tablet-right e-grid-align-mobile-center elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"0bd7c6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook-f 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